Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of narutowares.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L *** T –
I like it a lot. Thank you!!!
C *** r –
everything came and there was a keychain and an elastic band as a gift thanks to the seller
R***c –
Thank you my child and delighted and super fast
N *** g –
It took some time to arrive because I asked for it when the pandemic was at its peak everywhere. The cape is divine, I recommend it, it is for my brother, I ordered it xxl it measures 1.80, it is wide and it fits perfectly, thanks for the gifts. Very good communication with the seller. 10 of 10
H *** y –
Excellent cloak, only 1 thread stuck out, which I just cut off and that’s the hat. I ordered 2 and both are of perfect quality. There was a parcel 25 days to Saratov, but this is because other parcels were waiting at the same time. it is very comfortable, pleasant to the touch. I love Naruto with all my soul and body, but unfortunately I had to betray Konoha and go to the Akatsuki, guys, I’m with you now. ^
G *** l –
The package arrived in about two weeks (Ukraine). She took size XL for her height of 174 cm, fit perfectly. the drawing is accurate. The fabric is pretty nice. In general, I am very happy.
F *** o –
Now I am finally Itachi hahaha arrived in the expected time, without delays. The suit is great, just as the seller offers it, it is also made of a very resistant material and you can see that everything is of good quality. It also came with a few extra goodies left by the seller. Excellent service ⭐️⭐️⭐️⭐️ I recommend it.
A *** v –
The robe came up. The quality is great The dressings are good.
R *** r –
Good quality, son of 140 cm is a little too big, with lining, plump
V *** v –
The product came where in a month, very cool, the threads do not stick out anywhere (and I also want to congratulate Naruto people today is our day)
V *** v –
very cool cloak. For height 160-162cm 1 ordered M. Photos attached below (I hope no one is against my pajama clothes and the collecting closet in the background)
M *** i –
it came quickly !! I’m glad!! everything is fine, the village is cool, just like I put it, take it one size larger !! I took 155 one size larger and everything is very cool !. (((there was also a keychain and an elastic band as a gift, thanks for that !!! in short, take it, you won’t regret )))
A *** v –
Much better than expected. The fabric is quite dense, there is a lining. 10 out of 10, Dattebayo!
V***a –
I am super satisfied !!
V *** r –
The order came very quickly Quality is good I liked everything.
G *** o –
I am very pleased it was a gift I bought for my 8 year old sister.
O***g –
AAAAA I love it! 10 tails out of 10! For height 168 XL – perfect, the sleeves almost cover the arms and the length is wonderful. A little thread sticking out, but this is a matter of 5 minutes. Its worth the money, plus gifts were put to the Seller thanks, I recommend.
Y***o –
the cloak came pretty quickly to Almaty, it was a little wrinkled, but this is not a problem, the seller also put an elastic band and a keychain as a gift
A***s –
top quality, and thank you for the gift
Z***i –
it was sent quickly thank you seller
V***v –
very good cloak, fit in size, very cool, came somewhere in a month + a gift elastic band and a keychain.
S***a –
the cloak itself is very good as a spotlight and a ring and the seller put a present
G***k –
the order was sent on November 13, it was supposed to arrive on November 30-December 12, arrived on November 25. for height 159 and weight 60 I took the largest size, fits as I wanted, put an elastic band and a keychain as a gift. very happy with the order !!
L***n –
perfect, it comes lined in red and with a zipper to close in the front.
G***r –
THIS IS SUPER! i always wanted Akatsuki’s cloak. I took a couple of sizes more in the end, too big, but it doesn’t matter. there may be threads sticking out. ring and headband are good. the seller put a keychain with Totoro and an elastic band for hair as a gift, though I have very short hair))) it came super quickly
T***f –
The cloak is really cool, although in some places there are threads sticking out, but they can be cut off. In general, this is a great cloak I recommend
R***r –
The seller sent the cloak for a height of 150 M fit perfectly.
F***t –
So good and very nice!!!
L***l –
It came exactly as the description and the same picture
R***g –
the goods are good
G***r –
The raincoat is gorgeous! Its fabric is pleasant to the touch and looks cool. Everything matches, as indicated in the description. I recommend the product and the seller. (I took 178 XXL for height) PS: Thank you very much to the seller for a small but nice bonus in the form of a keychain and a bracelet 🙂
N***a –
It came to the Sverdlovsk region in 2.5 weeks, just in time for my daughter’s birthday. She is delighted. The seller put a keychain and a hair tie as a gift. For height 155 and 42 clothing, size ordered M, it is wide, with a margin.
K***r –
Very nice cloak! Quite dense, For height 171 she took size L, fit. A hair tie and a keychain with Totoro were included as a gift! The headband is of high quality, the Konoha symbol is made of iron. The tape itself does not stretch! The ring is weighty, The parcel reached St. Petersburg in 27 days, taking into account the combined delivery with other goods. Now you can shift to Konoha, I recommend it to everyone!
V***a –
ook for height 165 weight 54 size s. Everything is super. Any size will fit. They differ in length. This one does not reach my knees. my friends picked XL and its below the knees
V***o –
An excellent suit, I took XL,
S***i –
it came in 3 weeks took L for myself and my friend M. ((in general I liked>
3***r –
very satisfied
L***e –
LOVE IT! EXACTLY WHAT I EXPECTED